Privacy Policy

01 Introduction

queenph ("we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us when using the queenph platform. This Privacy Policy describes how queenph collects, processes, stores, and protects your personal information in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC) of the Philippines.

This policy applies to all players, visitors, and registered users of the queenph platform, regardless of whether you access the platform from Metro Manila, Cebu, Davao, Quezon City, Makati, or any other location in the Philippines. It covers all personal data collected through the queenph website, account registration process, customer support interactions, and payment transactions.

Please read this Privacy Policy carefully. If you have any questions about how queenph handles your personal data, you may contact our Data Protection Officer using the details provided in Section 13 of this document.

02 Personal Data We Collect

queenph collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Residential address, including city and province;
• Email address;
• Mobile phone number.

2.2 Identity Verification (KYC) Documents

• Copies of valid Philippine government-issued identification documents (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, voter's ID, or PRC ID);
• Selfie photographs submitted for identity verification purposes;
• Proof of address documents where required.

2.3 Financial Information

• GCash or PayMaya mobile wallet numbers;
• Bank account details (BPI, BDO, Metrobank, or other approved banks) where bank transfer is used;
• Transaction history, including deposit amounts, withdrawal requests, and game wagering records;
• Source of funds declarations where required by anti-money laundering regulations.

2.4 Technical and Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session duration, login timestamps, and platform navigation patterns;
• Game activity logs, including games played, bet amounts, and outcomes.

2.5 Communications Data

• Records of your communications with queenph customer support via live chat or email;
• Feedback, complaints, and dispute records.

03 How We Collect Your Data

queenph collects your personal data through the following channels:

• Account Registration: When you create a queenph account, you provide your name, date of birth, email address, and mobile number directly through the registration form;
• KYC Verification: When you submit identity documents to complete the verification process required before withdrawals can be processed;
• Payment Transactions: When you make a deposit or request a withdrawal, your payment provider (GCash, PayMaya, BPI, BDO, Metrobank, etc.) shares transaction data with queenph;
• Platform Usage: Automatically collected through cookies, server logs, and analytics tools as you navigate and interact with the queenph platform;
• Customer Support: When you contact queenph via live chat or email, the content of those communications is recorded and stored;
• Third-Party Verification Services: queenph may use third-party identity verification providers to assist with KYC compliance. These providers are bound by confidentiality obligations and may not use your data for any purpose other than identity verification.

04 How We Use Your Personal Data

queenph uses the personal data we collect for the following purposes:

05 Legal Basis for Processing

queenph processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and queenph — specifically, to operate your account, process transactions, and deliver gaming services;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and NPC data privacy obligations;
• Legitimate Interests: Processing is necessary for queenph's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights;
• Consent: Where queenph relies on your consent as the legal basis for processing (e.g., for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing and Disclosure

queenph does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

6.1 Service Providers

queenph engages trusted third-party service providers to assist with platform operations, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support tools. All service providers are contractually required to process your data only on queenph's instructions and to maintain appropriate security standards.

6.2 Game Providers

Certified third-party game providers integrated into the queenph platform may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver game content. These providers do not receive your full identity or financial data.

6.3 Regulatory Authorities

queenph may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine government authorities in response to lawful requests, court orders, or regulatory obligations.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of queenph's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer in advance.

07 Data Retention

queenph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and anti-money laundering regulations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• Customer support communications: Retained for three (3) years from the date of the interaction;
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymized or deleted;
• KYC documents: Retained for the duration of your account and for five (5) years following account closure.

Upon expiry of the applicable retention period, queenph will securely delete or anonymize your personal data in accordance with NPC guidelines.

08 Data Security

queenph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the queenph platform;
• Encryption at rest for sensitive personal data stored on queenph servers;
• Role-based access controls ensuring that only authorized queenph personnel can access personal data, and only to the extent required for their specific job function;
• Regular security audits and penetration testing conducted by independent security professionals;
• Multi-factor authentication for queenph staff accessing internal systems containing personal data;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

While queenph takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your queenph account credentials and for notifying us immediately if you suspect unauthorized access to your account.

09 Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by the queenph platform when you visit the website. They allow the platform to recognize your device, maintain your session, and remember your preferences across visits.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the queenph platform to function correctly. These include session cookies that keep you logged in during your visit. These cookies cannot be disabled without affecting platform functionality;
• Analytics Cookies: Used to collect anonymized data about how players navigate the queenph platform, which pages are visited most frequently, and where errors occur. This data helps us improve the platform experience;
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits you have configured.

9.3 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your queenph account. Disabling analytics or functional cookies will not affect your ability to use the platform but may reduce the quality of your experience.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by queenph:

• Right to be Informed: You have the right to be informed about how queenph collects and processes your personal data, as described in this Privacy Policy;
• Right to Access: You may request a copy of the personal data queenph holds about you, along with information about how it is being processed;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to queenph's legal retention obligations;
• Right to Object: You may object to the processing of your personal data where queenph relies on legitimate interests as the legal basis, unless queenph can demonstrate compelling legitimate grounds that override your interests;
• Right to Data Portability: You may request that queenph provide your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: If you believe queenph has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, please contact queenph's Data Protection Officer using the contact details in Section 13. queenph will respond to all verified data subject requests within fifteen (15) business days of receipt.

11 Children's Privacy

The queenph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. queenph does not knowingly collect personal data from individuals under the age of 21.

If queenph discovers that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and report the incident to the relevant authorities where required. If you believe that a minor has registered on the queenph platform, please contact us immediately using the details in Section 13.

12 Changes to This Privacy Policy

queenph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, queenph will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this document will be revised whenever changes are made. Your continued use of the queenph platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with the changes, you may request account closure in accordance with the Terms & Conditions.

We encourage all queenph players to review this Privacy Policy periodically to stay informed about how we protect your personal data.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by queenph, please contact our designated Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the queenph platform — select "Privacy & Data" from the support menu
• Response Time: queenph aims to acknowledge all privacy-related inquiries within 24 hours and to provide a substantive response within 15 business days

If you are not satisfied with queenph's response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.